Reference

Terms and Conditions for Woin BD Accounts

These terms set out how your Woin BD account works — what you agree to when you open one, how payments through bKash, Nagad, and Rocket are handled, and what applies under your local law and eligible region.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredOne account per personTerms may update with notice
Woin BD Terms and Conditions for Woin BD Accounts
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Your account security is handled through OTP verification tied to your registered mobile number. Every login triggers a one-time code sent to that number; without it, access is blocked. This means wallet access through bKash, Nagad, or Rocket stays tied to the device you registered with, not just a password someone could guess or steal.

Data We Hold

We store your mobile number, payment wallet references, and transaction history. We do not store your bKash, Nagad, or Rocket PINs — those stay with the wallet provider entirely.

Retention Period

Account data is held for as long as your account is active, plus any period required by applicable regulations. You may request a summary of what we hold by contacting support.

Requesting Changes

To update your registered mobile number or request deletion of account data, contact support with identity verification. Changes to wallet-linked numbers require re-verification through the new wallet.

Who Has Access

Account data is accessible only to our operations team for support and compliance purposes. We do not sell or share your data with third parties outside of payment processing required to run your wallet transactions.

REACH US DIRECTLY

How to Contact Us About These Terms

If something in these terms is unclear, or you believe your account has been restricted in error, reach our support team through any of the channels below. For account-specific questions — suspended balance, wallet mismatch, identity verification — include your registered mobile number when you get in touch so we can pull up your account without back-and-forth.

Live Chat Open the chat widget from any page while logged in. Give your registered mobile number and describe the issue — our team picks up the thread and responds directly.
Email Support Write to our support address for detailed questions about these terms, account suspensions, or wallet disputes. Include your account mobile number in the subject line.
Account Help Centre The Help Centre covers common terms questions — wallet linking, account limits, what happens during a review. Check there first for a fast answer before opening a ticket.

Common Questions About These Terms

These are the questions we get most often about how the terms apply to real account situations — wallet payments, account reviews, and what happens when something goes wrong.

Access and eligibility depend on your local law and eligible region. The terms themselves are consistent, but whether you can use the platform at all is governed by what is permitted where you are.

Your balance is held, not removed. If the review finds no breach of these terms, access is restored along with the full balance. We notify you through your registered mobile number when a review opens.

Yes. You can link bKash, Nagad, and Rocket to one account, but each wallet must be registered to the same mobile number as your Woin BD account. Mismatched numbers will fail verification.

Contact support through live chat or email, give your registered mobile number, and request an account data summary. We will respond within the timeframe required by applicable rules.

Yes. When a change directly affects how your account works — payment rules, eligibility conditions, data handling — we send notice to your registered mobile number before the change takes effect.

Opening more than one account, sharing login credentials, using a wallet registered to a different person, or attempting to access the platform from a region where it is not permitted are all breaches under these terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.